Front Office Supervisor

Supervise Front Desk operations during your assigned shift to a consistently high standard. Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events. Advise your shift team of any special events or VIP Guests in the hotel that day. Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work. Maximize sales revenues through up-selling and marketing program. Manage Guest requests, inquiries, and complaints promptly and completely. Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service. Someone who ….has previous experience in a luxury property, and must have hotel experience. is Motivated to Create Memorable Experiences for Every Guest, Every time. Has a Luxury Mind set –To our team this is Anticipating our Guests Needs and Personalizing their Experience. Is a Team Player – Collaborative, Flexible, Fun and Dynamic. Benefits.