Personal Concierge Manager - (Pre-Opening) Waldorf Astoria Kuala Lumpur

As the Personal Concierge Manager, you will be responsible for performing the following tasks to the highest standards. Communicate professionally and in a timely manner within the department and with other departments as well. Build a strong relationship with other Hilton brand properties. Adhere to the hotel’s policies and procedures, Hilton code of conduct and the hotel’s associate handbook, ensuring all internal hotel information kept confidential. Always be a part of the team and allocate butlers for other departments if necessary. Maintain SEP targets according to the guidelines by delivering bespoke service to guests. Check the SEP scores on a daily basis and share the comments with the team. Follow-up with the Make It Right policy and train staff accordingly, sharing the best practice to prevent shortfalls in future operations. Maintain a high level of cleanliness in all butler pantries and ensure to adhere with food and safety standards. Ensure that the team is fully aware of product knowledge to up sell. Be innovative in training staff to deliver real butler services with a combination of the local culture. Be fully aware of full-service competitor hotel brands and train the staff to deliver 5-star services to guests. Deliver high quality services to all guests with training as the essential key in the department. Maintain daily trainings and be responsible for the monthly training calendar. Conduct all duties in a courteous, safe and efficient manner, adhering to the hotel's security and emergency policies and procedures, ensuring that Safety & Security policies are followed and a high level of service is maintained. Provide ongoing advice and support to staff under your supervision. Build up a team with multi-tasking abilities to increase productivity for the property. Be fully aware of, manage and supervise all tasks assigned to your staff ensuring that the tasks are completed in a timely manner. Understand team members’ career plans, communicating with the team opportunities in order to motivate. Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication. Deal effectively with guests and workplace colleagues from a variety of cultures. Ensure all reporting and servicing deadlines are met on a timely basis. Carry out other tasks as directed by your supervisors. A Personal Concierge Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. University degree in hospitality or related subjects preferred. At least 3 years of experience with an international luxury hotel brand in a similar role. Good communication, organization and coordination skills. Positive attitude and ability to work under pressure. A good listener and team player. Confident and act with integrity. Good training and presentation skills. Possess a strong sense of responsibility and self-motivation. Able to maintain excellent relations with team members. Good computer skills.