Housekeeping Office Coordinator

A Housekeeping Office Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests. As a Housekeeping Office Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Office Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards. Manage the Housekeeping office. Receive all incoming calls and respond accordingly. Allocate room and task lists to team members. Ensure keys are issued in line with security procedures. Log and store all lost property after each shift; send lost property to guests in line with procedures. Manage guest requests and enquiries immediately. Ensure all relevant guest information is communicated to Housekeepers. Carry out administrative and IT duties. Organise and control extra duties and special tasks. Report all necessary maintenance daily and log all jobs. Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly. Ensure that communication has been clear and consistent to all shifts. Control staff dry cleaning and guest laundry in and out of the department. Update system regularly to give maximum room return to the hotel/s active inventory. Handle emergencies if and when they occur in the department. Ensure all team members adhere to Health and Safety Regulations. Carry out any other reasonable task set by the Hotel's Management. A Housekeeping Office Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. IT proficient. Excellent organisational and planning skills. Accountable and resilient. Good communication and telephone skills. Previous hotel housekeeping experience.