General Manager - Franchise

This leadership role is responsible for overseeing all aspects of hotel performance, including guest satisfaction, financial results, team development, and brand compliance. Oversee daily hotel operations to ensure exceptional guest experiences. Drive revenue performance with a strong focus on RevPAR index (STR penetration). Manage labor costs and maintain payroll within budget. Recruit, train, and develop a high-performing team. Ensure compliance with Hilton brand standards and successfully pass QA inspections. Maintain strong relationships with guests, vendors, and corporate partners. Lead sales efforts and community engagement to drive occupancy. Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and high performance. Develop and implement operational strategies to maximize revenue, improve guest satisfaction, and enhance overall hotel performance. Oversee budgeting, financial reporting, and cost control measures to ensure profitability while maintaining quality standards. Manage human resources functions such as hiring, training, performance evaluations, and staff development to foster a motivated and professional team. Maintain exceptional guest relations by addressing concerns promptly, ensuring memorable experiences, and cultivating positive reviews. Oversee front desk operations including multi-line phone systems, phone etiquette, reservation management, and night audit procedures. Ensure compliance with safety regulations, hotel policies, and industry standards to provide a secure environment for guests and staff. Implement effective revenue management strategies by analyzing market trends and adjusting pricing accordingly. Promote a welcoming atmosphere by leading with enthusiasm, setting high service standards, and encouraging teamwork across departments. Minimum 3+ years of hotel General Manager experience (Hilton experience preferred). Strong understanding of hotel financials, STR reports, and revenue management. Proven leadership skills with the ability to motivate and develop teams. Excellent communication and problem-solving abilities. Experience with Hilton systems (OnQ, GRO, PEP etc.) Proven supervising experience within the hospitality industry or hotel management roles. Strong background in hospitality management with comprehensive knowledge of hotel operations and guest services. Excellent leadership skills with the ability to motivate teams and foster a positive work environment. Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively. Experience in revenue management, budgeting, human resources, and customer service is essential. Familiarity with hotel management systems, multi-line phone systems, night audit procedures, and front desk operations. Exceptional communication skills with a professional phone etiquette; ability to handle guest relations diplomatically. Demonstrated ability to manage multiple priorities efficiently in a fast-paced resort or hotel setting. Join us in creating memorable experiences for our guests while leading a dedicated team toward excellence! Direct Access to Ownership: No corporate layers—work directly with decision-makers who move quickly and value execution. Entrepreneurial Environment: Run your hotel like an owner with the freedom to make decisions, adjust strategy daily, and drive results without bureaucracy. Real Support, Not Red Tape: Dedicated revenue management, sales support, and operational guidance—without the delays of large management companies. Key Responsibilities. Qualifications. Benefits .