Golf / Boutique Attendat

Answer and managing all Guests incoming calls of the Boutique telephone. Insert the daily sales on the inventory, refill all the items inform Conrad Service Supervisor when requisitions, purchase orders, direct contact with the suppliers, assist and replace Golf Concierge and Head Concierge with their tasks. Answer all internal and external calls within the required level of professionalism, tact and diplomacy defusing any frustrations or potential issues (focusing always on Guest Satisfaction). Ability to read, speak and listen Portuguese and English language communicating with Guests, team members and visitors calls whenever necessary. Open Conrad Golf email and follow up pending requests from Guests and colleagues. Greeting the Guests and acknowledge them when they enter in Boutique. Update Conrad Services Supervisor and Golf Concierge with any new information that is relevant to ultimate Guest experience or Guest request. Manage and coordinate the golf bookings with the golf courses – insert, change and cancel. Responsible to refill Boutique with the sold products. Insert the all the sold items on the inventory file at the end of the day. Proceed with the Golf reservations (verify availability, block/change/confirm tee times with the guest and with the golf courses. Inform golf cancellation policies for all the reservations and transfers cancellations policies, the last one only if applicable. Proceed with the final confirmation for the guests and golf courses. Redeem the golf vouchers to the guests and request their payment. Ability to perform critical analysis and to manage extensive amounts of information. Excellent written skills sufficient to produce internal/external communication. Ability to effectively navigate the enterprise and communicate with others departments and team members. Degree not required, but Hospitality education is of extra value. Experience in customer service and hospitality is preferential. Ability to Engage Others / Presentation Skills . Technical and Speaking Skills. High skills of organization and IT awareness. Essential Functions.