Front Office Supervisor

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. Supervise the efficient operations of reception including check in/out procedures. Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments. Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork. Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards. Follow and adhere to company brand standards. Assist other departments wherever necessary and maintain good working relationships with Team Members. Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. Desire to progress within the Hospitality industry. Previous supervisory experience. Previous experience in the hotel industry. Demonstrate a high level of customer service at all times. Advise team of any special events or VIP Guests in the hotel for events or for general accommodations. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Act in accordance with fire, health and safety regulations and follow the correct procedures when required. Act in accordance with policies and procedures when working with front of house equipment and property management systems. Previous experience in a customer-focused industry. Positive attitude and good communication skills. Commitment to delivering a high level of customer service. Ability to work on your own and as part of a team. Competent level of IT proficiency.