Assistant Manager Housekeeping

An Assistant Manager Housekeeping will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests. As an Assistant Manager Housekeeping, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Manager Housekeeping will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Assist with overseeing Housekeeping/Laundry operations. Operate within departmental budgets through effective stock and cost controls and well managed schedules. Support departmental targets and objectives, work schedules, budgets, and policies and procedures. Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards. Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper. Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security. Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work. Ensure team members have an up-to-date knowledge of all room categories and amenities. Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers. Ensure staffing levels cover business demands. Ensure ongoing training to support the Executive Housekeeper. Ensure communication meetings are conducted. Manage staff performance issues in compliance with company policies and procedures. Support managing, training and developing the team. Deputise in absence of the Executive Housekeeper. Provide excellent guest service. Assist other departments wherever necessary. An Assistant Manager Housekeeping serving Hilton brands is always working on behalf of our Guests and working with other Team Members. A high school certificate or equivalent. High level of commercial awareness and cost control capabilities. Proficiency, at a basic level, with computers and computer programs, including Microsoft Office. Excellent leadership, interpersonal and communication skills. Committed to delivering high levels of customer service. Ability to work under pressure. Knowledge of Workplace, Health, Safety and Hygiene is essential. A passion for delivering exceptional levels of guest service. Familiar with Property Management Systems. Experience managing a department and Profit and Loss account. High level of IT proficiency. Specifically, you will be responsible for performing the following tasks to the highest standards. Flexibility to respond to a range of different work situations. Strong communication skills.