Operations Manager - Hotel - Franchise

As Operations Manager and Deputy General Manager, you will play a key role in the operational and strategic leadership of the Wasserturm Hotel Cologne, Curio Collection by Hilton. You will work closely with the General Manager to ensure exceptional guest experiences, smooth daily operations, and strong team engagement across all departments. This position combines hands-on operational leadership with strategic thinking and offers significant room for personal impact and development. Supporting and representing the General Manager in daily operations. Leading and coordinating operational departments. Driving guest satisfaction and service excellence. Developing and motivating department leaders and teams. Monitoring operational performance, quality standards, and costs. Supporting commercial and strategic hotel initiatives. Ensuring compliance with Hilton brand standards and procedures. Acting as a strong leadership presence throughout the hotel. Several years of leadership experience in hotel operations. Strong understanding of Rooms Division and overall hotel operations. Hands-on leadership style with excellent communication skills. Passion for hospitality and creating memorable guest experiences. Ability to lead, motivate, and develop teams in a dynamic environment. Commercial awareness and operational understanding. Experience with international hotel brands is an advantage. Fluent in German and English, both written and spoken. Professional appearance and confident leadership presence. A leadership role with high visibility and real impact. Dynamic, motivated, and international team environment. Key responsibilities include. Strong organizational and problem-solving skills.