Front Office Agent - Franchise

As Front Office Agent (m/f/d), you will be the first point of contact for our national and international guests and play a key role in creating memorable first impressions. With professionalism, warmth, and strong organizational skills, you will ensure smooth front office operations and accompany guests throughout their stay. Professional check-in and check-out of guests. Personal, phone, and written guest communication. Handling reservations and guest requests. Ensuring smooth daily Front Office operations. Close cooperation with all hotel departments. Working according to Hilton brand and quality standards. Supporting administrative tasks and daily closing procedures. Acting as a passionate host with strong guest focus. Completed hotel apprenticeship or first experience in Front Office operations. Friendly, professional, and service-oriented personality. Passion for hospitality and guest interaction. Strong organizational skills and reliable working style. Team player with flexibility to work shifts. Good German and English language skills, written and spoken. Experience with PMS systems, ideally PEP, is an advantage. Hands-on mentality and positive attitude. Strong service mindset and quality awareness. Team events and employee activities.