Manager Technology Field Services Openings, Saudi Arabia

The Technology Field Services Manager for Hotel Openings is responsible for leading and executing all technology-related aspects of new hotel openings and conversions. This role ensures that IT infrastructure, systems, and services are delivered on time, within budget, and in full compliance with Hilton Worldwide Technology standards and brand requirements. In addition to technical execution, the role involves presenting and promoting Hilton’s technology solutions to non-technical stakeholders such as hotel owners and specialized technology experts like consultants, contractors, and system integrators. The Technology Opening Manager will also be responsible for reviewing concept designs and schematic drawings, conducting technical workshops, transferring knowledge, and negotiating technical scopes and solutions with external partners. Lead IT planning and execution for hotel openings, including timelines, budgets, and resource allocation. Develop and maintain detailed project documentation including scope, milestones, and risk assessments. Identify and engage with all new Hilton managed properties at the development stage and report the progress to Sr Manager Technology Field Services Openings MEA. Manage and deploy all field related tasks assigned for new projects at assigned hotels, including the deployment of third-party projects. Engage with investors and third-party representatives to ensure Hotel and Corporate IT Standards are presented and adhered to during all phases of a build . Oversee proper controls to ensure that hotels are set up to comply with SOX, PCI-DSS security requirements. Oversee and evaluate systems to ensure hotels purchase and install and comply with corporate and brand standards. Oversee and ensure corporate change control procedures are complied with and maintained during build phases. Implement and mandate IT Field Service departmental processes and procedures to ensure strategies and directives of the department are set out in accordance with department and company objectives. Manage/leverage relationships with third-party vendors such as utilities, ensuring quality & cost of service. Own and manage IT-related projects (process, budget, scope, delivery, etc). Maintain project records and provide detailed handover to Field IT and Global Support for all new hotels . Create and administrator internal web site; to ensure updates and progress reports are available to all and maintain documentation for each build property. Prioritize and delegate work to matrix team members while ensuring optimal allocation of resources. Manage/escalate complex IT issues. Provide Guidance, Training and Support to IT Managers and team members. Direct Reports: n/a . Effective written and verbal communication skills for both 1:1 or group settings. Ability to maintain absolute discretion and confidentiality of sensitive information. Able and willing to flex to the needs of the business, in an ever-changing environment. Excellent interpersonal skills that build trust and instill confidence to motivate and influence others. Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met. Proficient in technical network management skills with the ability to quickly learn new programs/ tools and train staff. Understanding of principles and practical application of network monitoring tools. Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities. Collaborative and objective . Strong problem-solving skills including the ability to proactively identify and prevent potential problems. Significant professional experience in Technology or related field. Experience in opening/converting hotels. Management Experience supervising people or teams . Experience analyzing budgetary and technical data (i.e. financial, statistical and/or performance). Certifications in project management or IT service management (ITIL). Fluent in English and Arabic. Bachelor’s degree in information technology, Computer Science, or related field. Project Management Professional (PMP®) or equivalent project management certifications are an advantage. Experience in IT management, preferably in the hospitality industry. Proven experience in at least one hotel opening project, with full lifecycle involvement from planning to post-opening support. Strong knowledge of hospitality systems (PMS, POS, HSIA, Telephony, etc.). Experience in client-facing roles, solution selling, and stakeholder engagement. Strong communication, negotiation, and conflict resolution skills, with the ability to influence and align diverse stakeholders. Demonstrated ability to work collaboratively in cross-functional and multicultural teams. Proven experience in reviewing technical drawings and conducting workshops. Experience with Hilton systems and technology platforms. Willingness and ability to travel up to 40% of the time across the region.