Arrival Ambassador - Conrad Orlando

The Arrival Ambassador is responsible for managing the arrival and departure processes for our resort guests. Mainly assigned at the entrance gate, the Arrival Ambassador will welcome arriving guests, offer direction to their destination, radio to Conrad Orlando guest details to receive guest personally, and partner with both Conrad Orlando and Evermore security teams as needed. Secondary, The Arrival Ambassador will also fulfill shifts in the Conrad Orlando lobby greeting guests and ensuring a smooth arrival/departure between all guest services team members for a seamless experience. The Arrival Ambassador will serve as a source of information on resort amenities and play a pivotal role in maintaining the integrity of the resort’s access control systems and processes. Serve as Conrad Orlando Gate & Lobby Arrival Ambassador in ensuring a warm welcome to guests, answer questions, provide directions, and ensure a seamless experience. Address guest’s issues promptly and professionally, escalating matters to the appropriate department if needed. Must strive to provide exceptional customer service and create a positive first impression. Enter and locate guest or work-related information using computers, mobile devices and/or other electronic systems. During peak arrival or departure times, must manage queues and maintain order to ensure an efficient flow of guests. Coordinate with other staff members to streamline the process and reduce wait times. Must handle emergency situations and may be responsible for providing initial assistance or alerting the appropriate emergency services if required. They should be knowledgeable about resort emergency protocols. Ability to effectively deal with internal and external customers. Assist guests/visitors and Team members during emergency situations. Handle all interruptions and complaints; escalate to the Manager on Duty as needed. Complete a shift summary/daily activity or incident report. Maintain confidentiality of proprietary information and protect company assets. Maintain positive working relationships with others; support the team to reach common goals. Support the resort safety program to promote and ensure a safe working environment. Build strong relationships with key leaders, vendors, contractors, and other stakeholders. Support other departments through direct and indirect action. Flexible to work at various assigned locations based on operations demand. Minimum of 3 years experience in guest service related role. Knowledge of security operation and general protocols. Valid Florida Driver’s License with acceptable driving record preferred. Excellent communication, people person; ability to interact with a wide range of people. Excels at customer service and relationship building. Excellent organizational skills, attention to detail and problem-solving skills. Ability to multitask and function well in a high-paced and at times stressful environment. Proficient in Google Workspace, Microsoft Office Suite, or similar software. Self-starter that can work independently with minimal supervision. Ability to work weekends, holidays, overtime, and rotating schedules. Able to safely lift, pull and push up to 50 pounds. Able to stand, walk, stoop, kneel, bend, and reach periodically. Subject to environmental conditions, work activities will occur inside and outside. Ability to drive a motor vehicle and golf cart. Perform other related duties as assigned. High School Diploma or GED required. Excellent verbal and written communication skills . Excellent interpersonal and customer service skills. Excellent time management skills with a proven ability to meet deadlines. Quality. Dependability. Customer Focus. Adaptability.