Rooms Coordinator - Conrad Orlando

Organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction. Ensures that all guests are confirmed, and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Shift: Various – must be available to weekdays, weekends, and holidays. Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our Hotel and provides prompt and courteous service to meet Company's high standards. Quality. Dependability. Customer Focus. Adaptability.