Front Office Ambassador - Waldorf Astoria Chicago

Shift: Must have full availability to work any shift weekdays, weekends, and holidays. The Ambassador position will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches. Resolves guest challenges throughout their stay in our hotel. Promotes services, amenities and upsells products to the guests. Quality. Dependability. Customer Focus. Adaptability.