Director of Training and Quality - Conrad Washington DC

Are you an empowering leader? The ideal candidate will be a will be an exceptional and driven leader with a passion to develop, train and inspire others. Experience with training to Forbes Standards is a must, and luxury hotel experience is required. As a Director of Training and Quality, you would be responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives. Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition. Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training. Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards. Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) Assist with Human Resources functions, as needed. Specifically, you would be responsible for performing the following tasks to the highest standards. Quality. Dependability. Customer Focus. Adaptability.