Director of Rooms and Guest Services - Signia by Hilton Diplomat Beach Resort

As Director of Rooms and Guest Services, you will oversee the day-to-day performance of Front Office, Housekeeping, and Guest Services—driving a culture that consistently delivers on expectations while anticipating what’s next. You’ll be at the center of the guest journey, ensuring a seamless arrival experience, optimizing operations, and energizing teams to execute at the highest level. Purposeful Service: Create intentional, thoughtful guest interactions that reflect luxury standards at scale. Intuitive Leadership: Anticipate needs, remove friction, and ensure every touchpoint feels effortless. Operational Excellence: Balance productivity, scheduling, and service delivery across a complex resort environment. The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services, bell/door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest services. Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allows for an outstanding guest experience. Communicates with guests and team members both verbally and in writing to answer questions and resolve issues. Manages executive office projects by directing staff and monitoring progress as required. Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved. Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. This individual will demonstrate strong operational acumen, including a sharp focus on labor productivity, strategic scheduling, and effectively managing group flow. Experience overseeing or partnering with outsourced services, including valet operations, is important, along with a proactive mindset centered on elevating the guest arrival and departure experience. The ideal candidate has the ability to energize and engage teams, driving accountability and service excellence, and leads with a hands-on approach—remaining visible, present, and actively involved in day-to-day operations. If you’re ready to lead with intention, elevate service standards, and create an environment where teams thrive— apply today! Specifically, you would be responsible for performing the following tasks to the highest standards. Quality. Dependability. Customer Focus. Adaptability.