Job Description
The Director of Food & Beverage provides strategic leadership and operational oversight for all Food & Beverage operations at Hilton Aruba Caribbean Resort & Casino. The Director of Food & Beverage will also lead the F&B components of the Westerly, the resort’s newest oceanfront tower, including the signature Terrace on 10 rooftop lounge, while ensuring seamless collaboration with the Executive Chef, Sales & Marketing, Operations, and other departments to drive revenue growth, guest satisfaction, and operational excellence. The Director of Food & Beverage oversees all Food & Beverage outlets across Hilton Aruba Caribbean Resort & Casino, including but not limited to. The role requires the ability to manage complex resort Food & Beverage operations across multiple venues while maintaining high standards of quality, service, and financial performance. The Director of Food & Beverage is responsible for planning, organizing, directing, and controlling all Food & Beverage operations to ensure exceptional guest experience and strong financial performance. This position leads the development and implementation of innovative culinary and beverage programs while ensuring operational excellence across all outlets. The Director of Food & Beverage will work closely with the Executive Chef and Food & Beverage leadership team to maintain high standards of food quality, service, cleanliness, and operational efficiency while maximizing revenue and profitability. Provide strategic direction and leadership for all Food & Beverage operations across the resort. Support the continued growth and positioning of Hilton Aruba as a leading luxury hospitality destination in the Caribbean. Lead the operational integration of new Food & Beverage concepts introduced through the Westerly Tower expansion. Develop long-term strategies for culinary innovation, guest engagement, and revenue growth. Lead the Food & Beverage strategy and operations supporting The Westerly oceanfront tower, including its elevated guest experience and premium offerings. Oversee the successful launch and operation of Terrace on 10, the adults-focused rooftop lounge featuring signature cocktails, curated culinary offerings, and sunset views. Support the development and evolution of newly introduced dining venues as part of the resort enhancement program. Ensure all new concepts align with Hilton brand standards and luxury guest expectations. Oversee the daily operation of all restaurants, bars, lounges, banquet operations, and in-room dining services. Ensure consistent service delivery across all outlets, maintaining the highest hospitality standards. Monitor operational efficiency, service quality, and guest satisfaction. Develop and implement operational procedures that support efficient service and profitability. Develop and manage the annual Food & Beverage operating budget. Monitor financial performance including revenue, food cost, beverage cost, and labor expenses. Implement effective cost control measures while maintaining high service standards. Identify opportunities to increase revenue through promotions, events, menu innovation, and strategic partnerships. Collaborate closely with the Executive Chef and culinary leadership to develop innovative menus and dining concepts. Support the creation of distinctive culinary and beverage experiences that reflect international trends and local influences. Promote the use of local ingredients and Aruban culinary heritage where appropriate. Oversee beverage programming including wine lists, craft cocktails, and premium spirits offerings. Recruit, train, and develop Food & Beverage leadership and team members. Promote Hilton’s culture of hospitality, teamwork, and excellence. Provide coaching, mentoring, and performance management for department leaders. Foster a positive work environment that encourages professional growth and engagement. Guest Experience. Ensure Food & Beverage operations consistently deliver exceptional guest experiences. Monitor guest feedback through Hilton systems and direct guest interaction. Identify and address service opportunities to continuously improve guest satisfaction scores. Ensure all outlets deliver service standards consistent with a luxury international resort. Compliance & Standards. Ensure compliance with Hilton brand standards, policies, and procedures. Maintain adherence to local laws and regulations regarding food safety, sanitation, health standards, and alcohol service. Implement and monitor food safety programs and sanitation procedures. Ensure compliance with all relevant Aruba government regulations. Supportive Functions. In addition to the essential responsibilities, the Director of Food & Beverage may also. Participate in Heads of Department meetings and strategic planning initiatives. Collaborate with Sales & Marketing to develop Food & Beverage promotions and special events. Represent the resort in community relations and industry events. Assist with special events, VIP functions, and resort-wide initiatives. Serve as Manager on Duty when required. A Director of Food & Beverage serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Previous, relevant experience as a Director of Food & Beverage in a first-class property is required. Management and/or supervisory Food and Beverage experience. Able to meet financial targets. Ability to comply with all Food and Beverage brand standards. Ability to work on your own or in teams. Ability to build relationships, internal and external, with the hotel and the Company. Ability to multitask and meet deadlines. A current, valid, and relevant trade qualification (proof may be required). International experience required. Experience working with a recognized international hotel brand. Proven experience managing multi-outlet Food & Beverage operations. Experience overseeing large banquet and event operations. Bachelor's degree in hospitality management, Hotel Management, Business Administration, or a related field required. Passion for delivering exceptional levels of guest service. Experience with hospitality management systems. Knowledge of point-of-sale and inventory control systems. Come be a part of our team! Essential Responsibilities. Strategic Leadership. Operational Management. Financial Performance. Team Leadership & Development. Excellent leadership skills. Ability to work under pressure. Excellent communication skills. Flexibility to respond to a range of different work situations. Excellent planning and organizational skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint).
