Bellperson - Hilton Aruba Caribbean Resort & Casino

As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. Retrieves guest items from cars, busses, vans and carts. Navigates bell cart through public areas, guest room corridors and to elevators. Escorts customers to accommodations, visually inspects room, telephone, and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference. Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Organizes and store luggage as necessary in a designated area. Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. Supportive Functions. Delivers morning newspapers, Zip out Checkout packets, mail, packages, faxes, etc. Cleans and polishes carts and other equipment used in the department. Answers the Bell desk phone and provide information as needed. Reads and matches luggage tags, write claim tickets and detach portion to give to guest. Other duties as assigned. Crouching, Bending, Stooping – Frequent. Lifting/ Carrying up to 50 lbs. - Quality, Productivity, Dependability, Customer Focus and Adaptability. Lower Vocational Education (Educacion Profesional Basico) or equivalent required. CPR certification and/or First Aid training preferred. Languages. English, Papiamento, Dutch and Spanish. Come and be a part of our team!