Conference and Events Planning Executive

Personal Development programmes designed to support you at every step of your career. A Conference and Events Planning Executive is responsible for the successful event sales and planning and overall execution of all Groups, Conference & Events that take place within the Hilton London Tower Bridge Hotel. A Conference and Events Planning Executive, is responsible for the successful event sales and planning and overall execution of all Groups, Conference & Events that take place within the hotel. This position will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards. Maximise all Conference and Events revenue opportunities through upselling of function items. Build strong relationships with customers to fully understand their needs. Plan conferences and events and prepare Banquet Event Orders for the Food and Beverage Operations Team. Ensure that all the information is accurate, confirmed and billing details documented and in line with the credit policy. Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event. Conduct Show rounds for companies & agents in line with the Company policy. Support the Food & Beverage operations and room reservations team with information as required. Handle all client questions / requests as needed. Prepare relevant invoices & final bills and liaise with clients accordingly. Manage Group Masters post event to ensure full payment is received. Maximising efficiencies through smarter use of the systems. Manage & Maintain Administrative tasks on FDC (conference and banqueting system) in line with property super-user. Track and maintain Upsell revenue based on targets given. Conduct customer surveys and gather feedback. Handle complaints as needed and work in collaboration with Operations teams to resolve customer complaints. Adhere to and comply with Health & Safety policies and procedures. A Conference and Events Planning Executive, serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Demonstrate excellent customer service and relations skills. Previous experience in a Conference and Banqueting function or customer service role in the hotel/leisure sector. Excellent organisational and planning skills. Accountable and resilient. Flexibility to respond to a range of different work situations and demonstrate effective problem resolution. Knowledge of the hotel conference and banqueting management systems. Previous experience in conference and banqueting or customer service experience.