Manager On Duty, Front Office - Embassy Suites by Hilton Miami Airport

The ideal candidate will have a minimum of 1-2 years' experience as a Front Office Manager in a hotel. Open flexibility and willing to work nights and overnights is required. Previous hotel experience is required. Bi-lingual is highly preferred. Shift Pattern: Open availability for all shifts including overnights and Weekend/holiday availability is required. Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement. Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns. Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Assist in operational areas as needed (i.e. serve as bellperson, cover breaks, etc.). Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns. Monitor and assess service and satisfaction trends (SALT, Revinate, etc.), evaluate and address issues and make improvements accordingly. Complete and review reports. Quality. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more). Ensure compliance with Company standards. Dependability. Customer Focus. Adaptability.