Job Description
In this role as a Housekeeping Room Attendant, you will be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service. The ideal candidate will have a minimum of 6 months to 1 year of cleaning experience in housekeeping or janitorial services preferred. The ideal candidate must possess ability to communicate effectively with guests and team members verbally or in written form. Basic reading, writing and ability to speak English preferred. Ability to carrying or lift items weighing up to 50 pounds. Ability to push or pull approximately 200 pounds. Ability to frequently stand up and move. Frequent handling objects and equipment to maintain the facility. Frequent bending, stooping, and kneeling. Ability to work nights, weekends and or/ holidays. Ability to arrive to work on time and when scheduled. Physically able to move large objects such as: carts, large bags of linen, and ironing board. Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, and spray bottles, Ability to read and recognize room/suite numbers. Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite. Ability to follow all safety procedures/standards and able to recognize and act in emergency situations. Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room in compliance with hotel standards. Strip dirty linens / towels and remove used amenities from room/suite. Check maid cart for supplies, stock as needed. Greet guests immediately with friendly/sincere acknowledgement. Replenish linen and guest amenities. Respond to special requests by guests (such as providing extra amenities or service time requests). Quality. Dependability. Customer Focus. Adaptability. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more).
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。