Job Description
minimum one year of housekeeping supervisor experience. bilingual with Spanish and English. hotel experience is highly preferred. As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards. Assess inventory of, assign for cleaning and inspect rooms. Verify and report status and/or discrepancies of rooms. Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories. Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas. Perform Room Attendant and/or Houseperson duties, as needed. Assist in performance evaluations of Room Attendants and Housepersons, as needed. Respond to special guest requests in a timely, friendly and efficient manner. Quality. Dependability. Customer Focus. Adaptability.
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。