Job Description
As Housekeeping Supervisor, you will lead the heart of our hotel’s cleanliness and presentation efforts — guiding and inspiring a dedicated team to uphold Hilton’s renowned standards. Working closely with the Housekeeping Manager, you will ensure every guest room and public area shines, fostering a service culture that supports operational excellence and guest satisfaction. Your leadership will be pivotal in maintaining the impeccable look and feel that defines the Embassy Suites experience. The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring that guest rooms, public spaces, and back-of-house areas meet the highest standards of cleanliness and maintenance. In this hands-on leadership role, you will supervise and develop housekeeping staff and coordinate closely with Maintenance and Front Office teams, and manage inventory and scheduling to deliver flawless room readiness and guest satisfaction. You will uphold brand and safety standards while fostering a positive, efficient work environment that drives continuous improvement and operational consistency. You will work closely with the Housekeeping Manager to support strategic initiatives and departmental goals. Key Responsibilities. Leadership & Team Development. Lead, supervise, train, and motivate housekeeping team members to deliver exceptional cleanliness and service in line with Hilton and Embassy Suites standards. Support recruiting, onboarding, performance management, and ongoing coaching. Foster a positive, professional, and collaborative work environment focused on teamwork, accountability, and growth. Serve as a role model by participating in housekeeping tasks and stepping in during high occupancy or staffing shortages. Oversee daily cleaning schedules and assignments, ensuring timely and thorough completion of guest rooms, public areas, and back-of-house spaces. Conduct regular inspections of rooms and public spaces to verify compliance with cleanliness and brand standards. Manage inventory of cleaning supplies, linens, and guest amenities; ensure proper distribution and timely replenishment. Coordinate closely with the laundry team to ensure efficient linen processing and timely availability of clean linens. Collaborate with Maintenance/Engineering on repairs and room readiness issues. Respond promptly and professionally to guest requests, special cleaning needs, or service issues, ensuring effective resolution and follow-up. Collaborate with Front Office to communicate room status and support smooth guest check-in/out processes. Promote a service culture that anticipates and exceeds guest expectations through attention to detail and quality. Maintain accurate records related to room inspections, lost and found, maintenance requests, and inventory. Ensure compliance with health, safety, sanitation, and environmental regulations. Assist in labor scheduling, productivity monitoring, and cost control initiatives. Collaboration & Communication. Work closely with Front Office, Maintenance, Laundry, and other departments to ensure seamless operations and excellent guest experiences. Report operational updates, staffing needs, and guest feedback to the Housekeeping Manager. Participate in departmental and hotel-wide meetings, contributing to continuous improvement efforts. Requirements & Qualifications. High school diploma or GED required. Minimum 2 years of housekeeping experience in a hotel or hospitality setting, with supervisory experience preferred. Strong leadership, organizational, and communication skills. Ability to manage multiple priorities in a fast-paced, dynamic environment. Commitment to delivering superior cleanliness and guest service. Ability to work a flexible schedule including weekends, holidays, and varied shifts. Physical ability to perform housekeeping duties as needed (lifting, bending, standing for extended periods). Ability to work a flexible schedule including evenings, weekends, and holidays. Experience in a Hilton-branded hotel or Embassy Suites environment. Familiarity with Hilton PMS and related systems. Experience supporting budgeting, scheduling, or financial processes. Proven ability to drive guest satisfaction and team performance. Quality. Dependability. Customer Focus. Adaptability.
