Job Description
A minimum of 1 year supervisory experience within food and beverage operations . Experience as high-volume server or bartender in a high-volume upscale restaurant . Willingness to work nights, weekends, and holidays as required in a high-volume restaurant environment. Working knowledge of food, wine, cocktails, and spirits . Demonstrated commitment to delivering exceptional guest experiences and handling guest concerns professionally . Deep understanding of restaurant floor operations, including seating management, service flow, and quality control . Familiarity with POS systems and reservation management software. Previous hotel and fine dining experience preferred . Schedule: Varied to meet business demands, must be flexible and open to work mornings, evenings, weekends and holidays . As an Assistant Manager of Food and Beverage, you would be responsible for assisting in the daily management of activities and services of all hotel food and beverage operations (restaurant, banquets, room service, etc.) Specifically, you would be responsible for performing the following tasks to the highest standard. Assist in the management of all Food and Beverage operations to include, but not limited to, guest service, food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, department management and meeting participation and facilitation . Ensure consistency in food quality and presentation and monitor cost and portion controls . Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, schedule adjustments, conducting counseling and delivering recognition and reward . Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns . Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly . Ensure compliance with health, safety, sanitation and alcohol awareness standards . Assist in recruiting, interviewing and training team members . college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) . Quality . Dependability . Customer Focus . Adaptability .
希尔顿集团旗下拥有22个卓越酒店品牌,在全球126个国家和地区拥有7500多家酒店和120多万间客房,酒店致力于实现“让世界充满阳光和温暖,让宾客感受到“热情好客’”的创始愿景。通过客户忠诚度计划“希尔顿荣誉客会”,超1.8亿会员可享积分兑换住宿。