Room Attendant

The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have. As the Room Attendant, you will be responsible for performing the following tasks to the highest standards. Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures. Ensure that guests' privacies are protected during service. Clean and replenish supplies for guestrooms according to standards and procedures. Keep trolleys neat and adequately supplied. Maintain all equipment in good working condition. Keep linen room neat and in good order. Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor. Be courteous and professional at all times, delivering high quality service to guests. Ensure compliance of lost and found procedures. Take appropriate action to resolve guests’ complaints. Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook. A Room Attendant, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. English literate to meet business needs. Good knowledge of housekeeping’s daily operations on guest floors . Flexible with working hours, able to work morning / evening shifts, weekends and public holidays. Good knowledge of chemical usage and cleaning rooms. Carry out any other reasonable duties and responsibilities as assigned.