Captain-Cafe [Bulgari Tokyo Ginza Bar – Café]

Negotiable

Marriott International

Experience

3-5 years

Job Type

Full Time

Location

Japan, Tokyo

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Job Description

募集概要

ブルガリ東京銀座バー・カフェでは、日々のサービスオペレーションを現場で支える
カフェキャプテン（Cafe Captain） を募集しています。
カフェスーパーバイザーをサポートしながら、チームの中心としてゲスト対応およびサービス品質の維持を担っていただくポジションです。

主な業務内容

カフェおよびバー・カフェエリアにおける日常サービスオペレーション
ゲストへの接客対応およびサービス提供
現場におけるサービスクオリティとブランドスタンダードの遵守
新人・若手スタッフへの業務指導およびフォロー
カフェスーパーバイザーの指示のもと、シフト中の現場運営サポート
ゲストからの要望・問い合わせへの初期対応および必要に応じたエスカレーション
サービススタッフとの連携
店舗運営に関わる基本的な準備・片付け・オペレーション業務
関係部署（キッチン等）との日常的な連携

応募資格・求める人物像

カフェ、レストラン、ホテル等での接客実務経験
リーダー、キャプテン、トレーナー等の経験があれば尚可
ラグジュアリーブランドまたは高品質サービスへの関心
チームワークを重視し、現場で周囲をサポートできる方
日本語でのコミュニケーション能力
英語での基本的な接客対応ができる方歓迎
キャリアップを目指したい方

キャプテンポジションの特徴

現場型リーダーポジション
Supervisor の右腕として、日々のサービスを支える役割
接客スキルとチームリーダー経験を積みたい方に最適

【English】 Position Summary

Bulgari Tokyo Ginza Bar & Café is seeking a Cafe Captain to support daily service operations and maintain exceptional service standards on the floor.
This role serves as a key on-site leader, supporting both guests and team members during daily operations.

Key Responsibilities

Provide high-quality guest service in the café and bar-café areas
Support daily service operations and ensure adherence to brand standards
Assist and guide junior service staff during shifts
Support the Cafe Supervisor with floor operations and team coordination
Handle guest inquiries and requests, escalating issues when necessary
Work closely with service team members
Assist with daily operational tasks, including setup and closing duties
Coordinate with the kitchen and related departments as needed

Qualifications & Profile

Previous experience in café, restaurant, or hotel service operations
Prior experience as a captain, team leader, or trainer is an advantage
Strong interest in luxury hospitality and premium service environments
Team-oriented, reliable, and proactive attitude
Japanese communication skills
Basic English conversational skills preferred
Strong desire for career development

Job Details

Working Hours: Shift-based, 8 hours per day + 60-minute break
Days Off: 8–10 days per month (115 days annually)
Employment Type: Full-time
Contract Type: Permanent
Probation Period: 3 months
Expected Salary: JPY 300,000–400,000/month (determined based on experience and expectation)
Bonus: Equivalent to 4 months (paid semi-annually in June and December)
Benefits: Social insurance (employment, workers’ compensation, pension, health), Marriott Group employee benefits, LVMH Group employee benefits

Qualifications

3+ years of experience
Japanese (Native or equivalent level)

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.