Description
The Director of Front Office at Hotel Trinity will set the tone for the entire guest experience, leading with a personalized, human approach from arrival to departure. This role goes beyond managing operations—it’s about creating meaningful connections, anticipating guest needs, and ensuring every interaction feels intentional and tailored. From the first welcome to the final farewell, the Director will drive a culture where guests feel recognized, valued, and genuinely cared for.
By developing and coaching a high-performing team, the Director of Front Office will translate Trinity’s vision of a “home away from home” into consistent, day-to-day execution. They will partner closely with Guest Experience and other departments to deliver seamless, thoughtful service, ensuring that no detail is overlooked. Their leadership will be critical in shaping a service culture that elevates both guest satisfaction and the overall identity of the hotel.
Hotel Trinity: launching late 2026 as the only Marriott Autograph Collection Hotel in downtown Austin, this 258-room luxury boutique hotel is Austin’s finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments and the city’s most sought-after high-end seafood restaurant and oyster bar, it’s the perfect place to work, play and stay out of the fray.
What You’ll Do
- Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
- Develop and implement department strategies that improve financial performance and guest satisfaction.
- Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
- Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
- Collaborate with other departments to drive alignment and communication for an optimal guest experience.
- Monitor and analyze guest service scores and implement corrective actions to continuously improve results.
What You’ll Bring
- Previous front office leadership experience, preferably in a full-service hotel environment.
- Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
- Ability to develop and motivate teams while managing multiple operational priorities.
- Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
- Proven ability to drive performance results and uphold hospitality standards.
What You Can Look Forward To
- Day 1 Medical, Dental and Vision insurance
- Paid Parental Leave
- Vacation/Paid Time Off (PTO) with rollover
- 401(k) with company match
- Complimentary wellness tools
- Unlimited referral bonuses
- Leadership development opportunities
- Tuition reimbursement
- Discounts on hotel rooms, dining, and other travel/entertainment experiences
- Multiple hotels in each market = more opportunities
Additional Information: This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
