JOB SUMMARY
The Director of Food & Beverage Business Development drives strategic growth by leading third-party R&B partnerships, executing F&B repurchase program and establishing centralized cloud kitchen supply chains to maximize increase revenue and operational efficiency in Greater China. The role is also to focus on strategies to grow F&B revenues to enable the department to utilize the funds to add resources, based in mainland China either Shanghai, Guangzhou, or Beijing office.
CANDIDATE PROFILE
Education & Experience
- At least 2 years’ degree from an accredited university, in Hospitality Management, Business Administration, or related major is preferred.
- 10 years’ experience in the food and beverage and generally in hotel operations in all levels of the operation and preferably a deep knowledge and understanding of global food & beverage concepts.
- Ideally the person will have experience in running their own business, though not essential.
Skills and Knowledge
- Demonstrated ability to work in a large international food and beverage and hotel environment
- Strong presentation and public speaking skills, exceptional project management and organizational ability with effective influencing and negotiation skills
- Computer skills (Microsoft excel, power point, lotus notes, word processing, internet research, software. Solid knowledge of financial tools (e.g. P&L, ROA, etc.)
- Negotiating and deal-structuring skills
- The ability to influence and interface with senior management, primarily owners and owner reps.
- Demonstrated understanding and use of market research and market trend information.
- Executes the organization’s mission, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership.
- Ability to travel 20%- 35% of available time.
- Absolute discretion and confidentiality regarding sensitive information.
- Ability to prepare and review legal agreements.
CORE WORK ACTIVITIES
Manage F&B Direct Digital Partners and Repurchase Program:
- Oversee and enhance F&B Direct Digital Partners (e.g., third-party operator for WeChat) and national & regional repurchase programs such as Club Marriott, through respective partners and vendors
- Drive property-level adoption, engagement, and repurchase rates to maximize customer loyalty.
- Develop scalable processes for off-folio loyalty initiatives to increase program efficiency.
- Establish standardized operating procedures (SOPs) for contracts, financial workflows, and performance reviews.
- Maintain and communicate program policies, terms & conditions to stakeholders.
- Resolve customer conflicts and operational issues in collaboration with subject matter experts and regional teams.
- Manage legal agreements and finance processes to ensure program compliance.
- Act as a liaison between customers, hotels, owners and continent policy teams to ensure seamless communication.
- Collaborate with regional operations team to implement remediation and enhancement efforts for program success.
Manage Third-party R&B Brand and Operator Partnerships
- Research, identify, and prioritize potential operator partners and third-party brands for strategic collaborations based on suitability, business impact, and latest market trends.
- Develop compelling, targeted pitch documents for hotel properties and owners to attract prioritized partnerships.
- Negotiate partnership terms and prepare Letters of Intent (LOIs) for formal agreements.
- Collaborate with legal to finalize Lease/License Agreements and manage partnerships effectively.
- Ensure timely delivery of concepts/plans from vendors, operators, suppliers, designers, and consultants for prioritized initiatives.
- Maintain regional project/deal trackers and signed agreements for accurate documentation.
- Curate the Marriott Brand Book (MBB) on the MGS platform with prioritized and vetted third-party brand profiles.
- Develop and update MGS resources (e.g., third-party process guides, brand directory, hotel presentation decks) to reflect prioritized partners and strategies.
- Align with Design & Development, Operations, and Technical Services for seamless execution of prioritized projects.
- Support F&B Expanded Services by developing SOPs, preparing agreements, and managing project billing efficiently.
Support on Cloud Kitchen Supply Chain Establishment (Central Kitchen)
- Collaborate with the GC Director of Culinary to develop and implement a centralized supply chain strategy for cloud kitchens, pulling through pilots and scaling successful models.
- Optimize costs through go-local procurement of ingredients, equipment, and consumables.
- Create standardized product portfolios, recipes, and implementation manuals for individual hotels within the central commissary, specifically codifying operational procedures for each major concept.
- Establish a qualified supplier database and identify a high-performance vendor list.
- Develop and negotiate commercial terms, service agreements, and compliance standards with approved suppliers to support scaled implementation.
- Ensure vendor compliance and product integrity across the supply chain in collaboration with Food Safety & Quality teams to enable successful concept rollout.
- Implement digital supply chain tools for efficient inventory management and logistics coordination during pilot phases and scaled operations.
Managing Projects and Priorities
- Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.
- Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Plans, develops, implements, and evaluates the quality of the teams’ operations.
- Provides recommendations to improve the effectiveness of processes or programs.
- Understands and meets the needs of key stakeholders.
- Supports achievement of performance goals, budget goals, team goals, etc.
Leading Vision and Performance Management
- Champions innovation vision for product and service delivery.
- Communicates a clear and consistent message regarding goals to produce desired results.
- Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.
- Provides targeted and timely communication of results, achievements and challenges to peers and leaders.
万豪国际集团是全球大型酒店企业，旗下拥有众多品牌和酒店，为员工提供丰富纷呈的发展和成功机会。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。
