Train in office with future work from home opportunities possible!
Job Summary
- Introduce and promote the Hyatt Vacation Club brands to reserve dates for vacation ownership preview packages over the phone.
- Answer questions about vacation destinations and resort facilities and services.
- This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
- Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
- Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
- Verify individuals or couples meet the eligibility requirements.
- Vacation Advisors leverage guest loyalty to the company brands and to persuade callers to purchase the vacation ownership preview package.
- Confidently ask the potential owner to reserve dates for the package.
- Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
- Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
- Vacation Advisors must follow all call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
- #imvwcala
- #callcenter
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
