Product Manager - Learning

Role Purpose
Responsible for driving all strategy, new development, and performance enhancements for specific set of products within a product category. Senior Product Manager coordinates among tactical analysts, developers, vendors, and functional subject matter experts to create holistic product ...

Role Purpose

Responsible for driving all strategy, new development, and performance enhancements for specific set of products within a product category. Senior Product Manager coordinates among tactical analysts, developers, vendors, and functional subject matter experts to create holistic product solutions for
customers/stakeholders across multiple channels. Senior Product Manager will manage the end-to-end product lifecycle from idea inception through development and launch, leveraging specialists, operators, and stakeholders along the way. Define product needs via a “roadmap” of initiatives mapped out over a predetermined cycled timeline. Manage a team of Analysts/Product Managers/Maintenance Managers/Product Support Specialist/Team Managers.

Key Accountabilities

• Lead development and implementation of product strategy: Incorporate deep understanding of customer insights, markets, competition, and distribution capabilities to define product strategy. This should manifest itself in a roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs.


• Measure product performance and lead performance improvement initiatives. Identify and understand the performance drivers and set up ongoing diagnostics and monitoring capabilities


• Drive new product development – create sound business cases around all new products based on needs assessment and projected feasibility. Incorporate a user/customer centric approach to all development efforts. Engage appropriate product support teams and developers early in the process to capture full perspective in creating “best fit” products.


• Manage product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence.


• Communicate product information: including product roadmap, specifications, value proposition, sales tools, training tools, coaching tools, and competitive information to stakeholders.


• Majority of work is performed in a normal office environment.


• Some travel required as needed (generally 10% - 25%).

Key Skills & Experiences

Education

• Bachelor’s or Master’s degree in Communications, Business, Information Systems, or a relevant field of work, or an equivalent combination of education and work-related experienced.

Experience

• 4 to 5 years progressive work-related experience, including 3 years’ experience in product management, product development, marketing or operations, with demonstrated travel industry experience and understanding of multiple disciplines/processes related to the position.

Technical skills and Knowledge

• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.


• Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants.


• Demonstrated project management experience in organizing, planning and executing projects from conception through implementation.


• Demonstrated attention to detail and ability to manage multiple tasks/clients required.


• Demonstrated experience in detailed product development discovery, documentation, and design work.


• Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions.


• Demonstrated hotel industry knowledge reflecting the entire customer experience lifecycle (reservations – stay – ongoing relationship management).


• Demonstrated knowledge of travel distribution channels (Web, Mobile, Voice, GDS, TPI) and reservations sales “building blocks”.


• Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint) required.


• Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required.


• Demonstrated ability to use prototyping or simulation in product creation.


• Experience in formal requirements methodologies such as vision, scope, context, use cases, etc. preferred.


• Graduate coursework or degree a plus.


• Must be comfortable using meeting systems and video cameras


• Basic understanding of system hardware, software and ISP troubleshooting


• Basic understanding of AI


• Physical Requirement:


• Ensure PCI Compliance and customer data privacy are met in accordance with IHG guidelines


• Flexible work environment with a blend of remote and office work (determined by your line manager)


• Flexible work time based on office hour requirements


• Must provide internet access and some technology per IHG guidelines