Guest Service Agent /ゲストサービス エージェント

JOB OVERVIEW
As a central figure in the hotel, Guest Services staff play a vital role in anticipating and fulfilling the needs of guests from their arrival through their stay. By providing prompt and effective support across various areas of the hotel, they contribute to the smooth and seamless oper...

JOB OVERVIEW

As a central figure in the hotel, Guest Services staff play a vital role in anticipating and fulfilling the needs of guests from their arrival through their stay. By providing prompt and effective support across various areas of the hotel, they contribute to the smooth and seamless operation of the property. With exceptional hospitality and the ability to multitask, Guest Services staff ensure that each guest’s experience is elevated, creating memorable and personalized stays.

DUTIES AND RESPONSIBILITIES

• Providing cart transportation within the resort 


• Supporting guest guidance around the hotel entrance 


• Assisting with luggage delivery 


• Escorting guests to their rooms in accordance with brand standards 


• Responding to inquiries from guests, internal departments, and other divisions (via phone, email, and in-person) 


• Maintaining behavior, uniform, appearance, and grooming standards in accordance with the employee handbook

職務概要

ゲストサービススタッフは、ホテルの中心的な存在として、ご到着から滞在中のゲストのニーズを先回りして把握し、的確なサポートを提供します。ホテル内のさまざまな業務を柔軟にこなし、マルチタスクをこなすことで、ゲストに心地よい滞在を提供し、ホテル全体のスムーズな運営に貢献します。卓越したおもてなしと機転の利いたサービスで、ゲストの体験をより特別なものにする重要な役割を担います。

業務内容

• リゾート内でのカート送迎


• ホテル玄関まわりのゲストへの案内業務サポート


• 荷物のデリバリーサポート


• ブランド基準に基づく客室までのエスコート


• ゲストおよび館内・他部署からの問い合わせ対応（電話、メール、対面）


• 社員ハンドブックに基づいた行動、制服、外見、身だしなみの基準の維持