Job Description
Key Responsibilities:1. Operations SupervisionOversee daily restaurant and service operationsEnsure smooth service during breakfast, lunch, and dinner periodsMonitor table setup, cleanliness, and service standards2. Guest ServiceEnsure excellent guest service and satisfaction at all timesHandle gues...
Job Requirement
Key Responsibilities:
1. Operations Supervision
- Oversee daily restaurant and service operations
- Ensure smooth service during breakfast, lunch, and dinner periods
- Monitor table setup, cleanliness, and service standards
2. Guest Service
- Ensure excellent guest service and satisfaction at all times
- Handle guest complaints and special requests professionally
- Engage with guests to enhance dining experience
3. Team Management
- Supervise, train, and motivate F&B associates
- Conduct daily briefings and assign duties
- Monitor team performance and grooming standards
4. Service Standards
- Ensure adherence to IHG / Holiday Inn Express SOPs
- Maintain hygiene, sanitation, and food safety standards
- Ensure proper service etiquette and sequence of service
5. Coordination
- Coordinate with kitchen team for timely food service
- Work with housekeeping and engineering for maintenance and cleanliness
- Ensure proper communication between departments
6. Inventory & Control
- Monitor stock levels of food, beverages, and service equipment
- Minimize wastage and control costs
- Assist in ordering and inventory management
Key Skills & Competencies:
- Strong leadership and team management skills
- Good communication and interpersonal abilities
- Customer-focused approach
- Knowledge of food service operations and hygiene standards
Qualifications:
- Graduate / Diploma in Hotel Management preferred
- 2–5 years of experience in F&B service
- Prior supervisory experience preferred
