Club Lounge Supervisor

Main Responsibilities

A Club Lounge Supervisor oversees both guest experience and lounge operations.

1. Guest Service

• Welcome and assist VIP or executive guests

• Handle guest requests, complaints, and special arrangements

• Ensure personalized and high-quality service

2. Lounge Operations

• Supervise daily lounge activities (breakfast, afternoon tea, evening cocktails)

• Maintain cleanliness, ambiance, and service standards

• Ensure food and beverage items are properly displayed and replenished

3. Staff Supervision

• Lead and train lounge attendants

• Create staff schedules

• Monitor staff performance and service quality

4. Coordination with Hotel Departments

• Work with Front Office, Housekeeping, and Food & Beverage teams

• Ensure VIP guest preferences are communicated and prepared

5. Inventory & Reporting

• Monitor lounge supplies and stock levels

• Prepare daily reports for management

Key Skills Required

• Excellent customer service and communication

• Leadership and team management

• Attention to detail

• Knowledge of food & beverage service

• Ability to handle VIP guests and complaints professionally

Work Environment

Common workplaces include:

• Luxury hotels

• Business hotels

• Airport lounges

• Private executive lounges