Guest experience
Make sure our guests always get a warm welcome and a sincere farewell from you and your team
Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great
Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences
Resolve guest issues and use their feedback to improve guest satisfaction
Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
Make great guest relationships in a very short space of time
Effortlessly meet the diverse cultural needs of guests from around the world
Responsible business
Make sure you and your team are aware of credit policies and accounting practices
Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests
Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality
