Telephone Operator - InterContinental Singapore

Responsible Business – 

Records all entries on traffic sheets 
Report on logbook daily 
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations 
Advises defects on switchboard equipm...

Responsible Business – 

• Records all entries on traffic sheets 




• Report on logbook daily 




• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations 




• Advises defects on switchboard equipment to Supervisor 




• Maintains a clean work environment 




• Maintains detailed knowledge of the Hotel’s fire, life and safety system 




• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard 




• Advises defects on switchboard equipment to Instant Service Manager/Supervisor 




• Maintain Hotel Information 

Elevating Guest Experience –  

• Process all incoming and outgoing calls accurately and courteously 




• Records and controls accurately wake up calls 




• Pages guests in co-operation with concerned departments 




• Assists guests with international calls and directory queries 




• Refer to guests by name whenever possible 




• Abides by principles of guest privacy 




• Handles guests needs or requests and reports complaints to the Telephone Supervisor 




• Aware of local telephone listings and frequently dialed numbers 




• Attends to all guest queries and request promptly