Job Description
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar Beach, a Rosewood Hotel, is looking for a Welcome Ambassador.
The Welcome Ambassador is the steward of the resort’s arrival experience, managing the front gate with precision, discretion, and warmth. As the first point of contact, this role sets the tone for each guest’s stay—delivering a gracious welcome while thoughtfully controlling access to ensure the privacy and security of all guests.
This position requires a seamless blend of refined hospitality and unobtrusive security, where every interaction feels personal, composed, and effortless.
Qualifications:
Experience in front gate security, luxury hospitality, or private residential access control preferred
Polished, professional communication style with strong interpersonal skills
Demonstrated ability to balance guest service with firm policy enforcement
High level of discretion and confidentiality
Strong situational awareness and decision-making ability
Familiarity with gate systems, radios, and access control technology
Essential Duties & Responsibilities
Front Gate Operations & Arrival Management:
Serve as the dedicated point of control for all vehicle and pedestrian entry at the front gate
Greet each arrival with a warm, composed, and personalized welcome
Confirm reservations, resident status, and approved visitor access prior to granting entry
Coordinate continuously with valet, front office, and guest services to ensure smooth arrivals
Manage traffic flow at the gate to maintain a calm, orderly, and unhurried environment
Discreet Access Control & Property Protection
Enforce access protocols with professionalism, consistency, and subtlety
Screen vendors, deliveries, and contractors in accordance with resort policies
Maintain strict confidentiality regarding guest identity, presence, and movements
Exercise sound judgment in granting or denying access while preserving the guest experience
Remain vigilant to irregular activity and escalate concerns promptly and calmly
Guest Interaction & Service Excellence
Anticipate needs by recognizing returning guests and preferences when possible
Provide clear, courteous directions and assistance without disrupting the arrival flow
Handle inquiries or sensitive situations with poise, empathy, and discretion
Ensure every interaction reflects understated luxury and genuine hospitality
Communication & Documentation
Maintain accurate, real-time logs of visitors, vendors, and access activity
Communicate effectively via radio and internal systems with minimal guest disruption
Complete detailed incident reports as needed, maintaining professionalism and accuracy
Gatehouse Presentation & Standards
Keep the gatehouse and immediate entry area immaculate and organized at all times
Uphold impeccable personal presentation and uniform standards
Ensure the gate environment reflects the aesthetic and calm of a luxury coastal resort
Experience, Education, & Licensure:
Refined first impressions and arrival management
Discreet and effective access control
Emotional intelligence and composure
Attention to detail and situational awareness
Professional presence and reliability
Guard Card
The pay scale for this position is between $24.00 and $26.00/hour. This is the pay range for this position that the Hotel reasonably expects to pay.
