Job Description
We are now seeking a Guest Services Assistant Manager to join our Front Office leadership team. This role is a key stepping stone in our leadership structure, supporting the Guest Services Manager in driving operations, developing the luggage porter and doorperson team and ensuring every guest receives a warm, intuitive and memorable experience.
About the role
As the Assistant Guest Services Manager, you will work closely alongside the Guest Services Manager to oversee daily operations and support the team in delivering consistent, high-quality service. You will take an active role on the floor, acting as a confident and visible leader while helping to coach, develop and inspire your colleagues.
Key responsibilities
Support the day-to-day management of Guest Services operations, including arrivals, departures and guest requests
Act as a confident, visible and hands-on leader, leading by example at all times
Assist in the training, coaching and ongoing development of Guest Services Associates such as doorpersons and luggage porters
Handle guest feedback and resolve issues with professionalism, empathy and a calm, considered approach
Work closely with the Guest Services Manager, Guest Relations team, Concierge and wider hotel departments
Help to uphold and embed service standards, procedures and brand values across the team
Step up to manage the department in the absence of the Guest Services Manager
About you
Previous experience in a Guest Services, Front Office or Concierge role within a quality hotel environment, with some supervisory or leadership experience
Ready to take the next step into a managerial role, with a genuine desire to grow and develop
A natural host with excellent communication, interpersonal and organisational skills
Calm under pressure, dependable and solutions-focused
Passionate about service excellence, team development and relationship hospitality
What we offer
The opportunity to be part of an iconic London hotel
A supportive, people-first culture
Ongoing training and development with Rosewood Hotel Group
Competitive salary and benefits
Clear opportunities for career progression within Front Office and Rooms
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality, where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
