Job Description
The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It includes 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
We are seeking a detail-oriented and service-driven F&B Reservations Agent to join our opening team. In this role, you will be the first point of contact for guests seeking to experience our restaurants and bars, ensuring each interaction reflects the warmth, precision, and personalised service synonymous with Rosewood. As F&B Reservations Agent, you will manage restaurant reservations across our dining venues, supporting both individual guests and large bookings. You will play an essential role in curating the guest journey before arrival, ensuring every reservation is handled with care, accuracy, and attention to detail.
Key Responsibilities
Manage restaurant reservations across multiple venues using the designated reservation system
Respond promptly and professionally to guest enquiries via phone, email, and digital platforms
Maintain accurate reservation records, guest preferences, and special requests
Coordinate closely with restaurant teams to optimise table allocation and guest flow
Support VIP bookings, group reservations, and special event enquiries
Ensure all communications reflect Rosewood brand standards and relationship hospitality
About You
Previous experience in restaurant reservations, guest services, or hospitality administration
Strong organisational skills and exceptional attention to detail
Confident communicator with a warm and professional telephone manner
Ability to multitask and prioritise effectively in a fast-paced environment
Experience with reservation platforms such as SevenRooms, OpenTable, or similar systems is advantageous
You lead with care, thrive on excellence, and enjoy creating seamless guest experiences from the very first interaction.
What We Offer
The opportunity to curate the extraordinary as part of an iconic opening team
A collaborative and supportive working environment
Competitive salary and benefits
Career development within Rosewood Hotel Group
Diversity & Inclusion:
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
