Job Description
We are looking for a passionate
Reservations Manager
to join our team at Rosewood Schloss Fuschl. You will lead and oversee the Reservations Department to ensure exceptional service standards and optimal conversion of enquiries into confirmed bookings.
Key expectations:
Oversee the day-to-day operations of the Reservations DepartmentEnsure all reservation enquiries (phone, email, online) are handled professionally and converted effectively into bookings
Maintain accuracy and completeness of all reservations, ensuring correct input into the Property Management System
Ensure adherence to brand standards, service procedures, and call handling guidelines
Monitor and manage overbooking levels in coordination with Revenue and Rooms leadership
Manage and maintain all reservation systems, including PMS (e.g. Opera) and CRS (e.g. SynXis)
Ensure rate integrity, availability, and content accuracy across all distribution channels and third-party platforms
Drive conversion of enquiries into bookings in line with the hotel’s sales and revenue strategy
Analyse reservation trends, call data, and pick-up reports to optimise performance
Profile:
Strong commercial mindset with focus on conversion and revenue optimisation
Excellent communication and interpersonal skills
High level of attention to detail and organisational skills
Prior leadership or supervisory experience preferred
Strong knowledge of PMS/CRS systems (Opera, SynXis preferred)
Benefits:
25 days of paid annual leave, plus paid public holidays
An extra day off to celebrate your birthday
Complimentary meals in our associate dining restaurant
Public transportation ticket provided
Exciting career development and growth opportunities
Special Friends & Family rates at Rosewood Hotels & Resorts globally
