Job Description
THE IMPACT OF THIS ROLE
As the spa therapist, it is to deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner, maintaining equipment and sample inventory of products, acknowledging and responding to relevant customer queries, needs and expectations.
KEY RESPONSIBILITIES
Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner
Maintain equipment and sample inventory of products
Keep documentation and maintain clients’ files
Keep a clean and stocked room
Acknowledge and respond to relevant customer queries, needs and expectations
Cross sell Personal training and membership.
Suggest and promote retail products or additional services
Uphold hygiene standards and follow health and safety regulations
Cooperate with and report on administration on any arising issues
Apply best practices and be up to date with market trends
CRITICAL SKILLS & QUALIFICATIONS
Proven work experience as a Spa Therapist
Hands-on experience in massage techniques, manicures, pedicures, waxing and face/body therapies
Experience in sales will be considered an asset
Excellent knowledge of English language
Communication and customer service skills
Positive attitude
User level computer skills
Degree or current license in aesthetics or physiotherapy will be considered an asset
