Job Description
We are seeking a friendly, professional, and customer-focused
Front Office Associate
to be the first point of contact for our guests. The successful candidate will ensure a warm welcome, efficient check-in and check-out processes, and outstanding guest service throughout their stay.
Key Responsibilities
Greet guests courteously and handle check-in and check-out procedures
Manage reservations, room assignments, and guest inquiries
Handle guest requests, complaints, and concerns promptly and professionally
Maintain accurate guest records and billing information
Coordinate with housekeeping and other departments to ensure guest satisfaction
Answer phone calls, emails, and walk-in inquiries
Uphold hotel policies, procedures, and service standards
Requirements
Previous experience in front office or customer service (hotel experience preferred)
Excellent communication and interpersonal skills
Professional appearance and positive attitude
Strong organizational and multitasking abilities
Basic computer skills and familiarity with hotel PMS systems is an advantage
Willingness to work shifts, weekends, and holidays
What We Offer
A supportive, team-focused work environment
Comprehensive training and development
Benefits tailored to your lifestyle
A position with flexible working hours within a
4-day working week (36 hours per week maximum)
Opportunities for professional development within a
luxury setting
If you are passionate about hospitality and eager to grow with a dynamic team, we would love to hear from you. Together, We Make The Place.
