Job Description
Role
We are currently looking for a
Front Desk
Supervisor
to join our
Front Office
team
at Rosewood London. Our
Front Desk Supervisor
is entrusted to supervise the Guest Relations team to ensure memorable guest experiences.
Key expectations of this role are
Providing our guests service in accordance with Rosewood standards.
Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
Embracing Rosewood standards to ensure a consistent guest experience delivered by all Front Desk Associates.
Intuitively anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.
Profile
The ability to work in a team, build relationships and provide guidance to others.
Possessing a real passion for guest service and taking ownership of the guest experience.
Being organised and proactive in managing your tasks.
Having an engaging presence.
A thorough understanding of the function of property management systems (Opera).
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits
28 days paid holidays per annum including Bank Holidays
Company pension scheme
12 complimentary room nights and F&B discount worldwide
Career development opportunities
Free meals on duty
Season ticket loan
