Job Description
Bell Host/Hostess:
As a Bell Host/ Hostess you will act as an ambassador of our hotel for all guests by delivering a superior arrival and departure experience. Interact with guests and colleagues daily, providing courteous and efficient service creating a feeling of welcome. Exceeding customer expectations is the primary responsibility all the while operating within guidelines and procedures established by Kona Village, a Rosewood Resort.
What will you be doing:
Assist with the coordination of a guests' stay with luggage, valet and other guests' requests
Ensure every guest is greeted and acknowledged with the aloha spirit
Assist with the hotel's bike and golf club programs. Ensure that proper waivers are signed, and equipment is returned in the same condition
Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented
Assist with group transportation and luggage movements
Support expediters and shuttle service when needed
Provide unique experiences for all our guests through warm, personal & detailed service in a luxury, upscale and fast-paced environment.
Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control.
Try to remember individual's names and their preferences to extend a personalized service
Assist other rooms division departments with their operations during peak times
or when required
Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
Be well versed in hotel fire & life safety/emergency procedures
Always maintain a high standard of personal appearance and hygiene
Perform other reasonable duties assigned by the Management of the Hotel
Your experience and skills include:
Ability to focus attention on guest needs, remaining calm and courteous at all times
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic
Salary Range: $18.00 per hour
