Job Description
Shift: Various – must be available weekdays, weekends, holidays, and overnights, especially at this time. You must be comfortable with a schedule and hours that may vary from week to week. As a Lead Steward, you will play a key role in supporting our Food and Beverage operations, ensuring all areas are impeccably prepared and maintained for both restaurant and event services. Your primary responsibility will be guiding the team to uphold the highest standards of cleanliness and efficiency in the back-of-house areas. By overseeing the preparation and organization of food and service equipment, you will help set up the Banquet and Restaurant teams for success, allowing them to deliver outstanding service in line with our pursuit of Forbes 5-Star excellence. Specifically, you will be responsible for performing the following tasks to the highest standards. Lead, support, and guide stewarding team ensuring the timely and efficient transportation and cleaning of cooking utensils, service ware, and equipment used for restaurant and banquet service. Oversee the cleaning and maintenance of work areas and physical surroundings, ensuring that all spaces, including kitchen, storage, and service areas, are kept organized, sanitary, and in compliance with safety regulations. Maintain proper inventory levels for the food and beverage departments, ensuring all required items and supplies are readily available and in excellent condition to support both restaurant and banquet functions. Ensure the timely delivery of food and equipment to all functions as specified in Banquet Event Orders (BEOs), guaranteeing smooth operations for all events, large or small. Schedule and assign daily tasks for the stewarding team, ensuring all team members are informed, trained, and fully prepared for their responsibilities. Provide ongoing training and development for all stewarding team members, ensuring they are equipped to meet the highest standards of cleanliness, service, and safety. Monitor and evaluate team member performance, offering feedback and coaching to foster continuous improvement and maintain high levels of performance. Collaborate with culinary and front-of-house teams to ensure the smooth execution of all events, from setup through to breakdown, maintaining a seamless operation at all times. Ensure all equipment is in proper working order, conducting routine checks and coordinating necessary repairs or replacements to avoid operational disruptions. The ideal candidate will have a keen eye for detail, the ability to read and interpret Banquet Event Orders (BEOs), and a passion for hard work. You will ensure that all aspects of back-of-house operations run seamlessly, setting up the team for success and supporting our pursuit of Forbes 5-Star recognition. A genuine commitment to excellence and a desire to contribute to an unforgettable guest experience is essential. Fluency in reading, writing, and speaking English is essential to interpret BEOs, communicate effectively with the team, and ensure clear understanding of event requirements and operational needs. Must possess a valid Food Handler Card prior to being offered the position. A strong work ethic with a dedication to hard work, consistently ensuring that all tasks are performed to perfection and contribute to flawless service for our guests. Previous experience in stewarding or similar back-of-house roles, with a deep understanding of the standards of cleanliness, organization, and efficiency required to support luxury hotel operations. Exceptional attention to detail in maintaining cleanliness, inventory, and the organization of all back-of-house areas, ensuring the team is fully prepared for any service or event. A proactive attitude, able to anticipate operational needs, solve problems swiftly, and adjust to changing circumstances in a fast-paced environment. Excellent communication skills, with the ability to clearly and effectively convey information to team members and collaborate with other departments to ensure smooth operations. Ability to work flexible hours, including nights, weekends, and holidays as needed. Quality. Dependability. Customer Focus. Adaptability.
