Maître d'hotel Hospitality Coordinator, Lex Yard - Waldorf Astoria New York

This role requires an individual with a warm and engaging presence, a keen eye for detail, and a passion for Forbes 5-Star hospitality. You will set the tone for our guests’ journey, ensuring a seamless and personalized arrival, dining, and departure experience. With expert knowledge of seating flow and a commitment to anticipatory service, you will create a refined yet welcoming atmosphere, remembering guest names and preferences to enhance every visit. As a Maître d'hotel Hospitality Coordinator, you will be responsible for welcoming guests and curating their dining experience in alignment with our pursuit of Forbes 5-Star standards. Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience. Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey. Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience. Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences. Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate. Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made. Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression. Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence. With an eye for detail and a natural warmth, you will be instrumental in ensuring each guest's journey begins and ends with elegance. Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed. A polished and professional demeanor, with a passion for hospitality and guest name recognition. Ability to multitask and remain composed in a fast-paced, high-touch environment while maintaining a gracious presence. Prior experience in a fine dining, luxury, Forbes 5-Star, or Michelin-starred restaurant is preferred. Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position. Ability to work flexible hours, including nights, weekends, and holidays as needed. Quality. Dependability. Customer Focus. Adaptability. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more).