Chef Concierge - Conrad Washington D.C.

Are you an empowering leader? The Chef Concierge greets and welcomes guests, providing prompt and genuine service. Understands and anticipates guest needs and provides them with personalized suggestions/solutions. Acquire extensive knowledge and provide accurate information about hotel premises and nearby venues and activities. Manages, trains, supervises, schedules and assists in evaluating staff. Promotes hotel services, amenities and upsells products to the guests. Monitor, train, and coach applicable Team Members. Provide supervision, professional training and development and deliver recognition and reward, as well as coaching to all involved team members. Ensure the entire team delivers outstanding guest service. Establish and maintain all guest experience relations and programs as per the standard of Conrad Brand, third party luxury programs (Forbes, FHR etc.), Promptly answers the telephone and email inquiries. Receive, input, retrieve and relay pertinent messages and information to guests. Retrieve mail, small packages and other items as requested by the guest. Field guest complaints and concerns and offer resolutions based upon experience and research. Listen and extend assistance in order to resolve problems. Shift: Various – must be available to work weekdays, weekends, and holidays. Managerial experience leading a team through busy operations . Luxury brand experience. Polished verbal and written communication skills. Great knowledge of the workings of Washington DC with relationship building skills . Quality. Dependability. Customer Focus. Adaptability.