Made Market Attendant (Full Time, Seasonal) - DoubleTree by Hilton Chicago Magnificent Mile

Picking up amenity supplies after use from guestrooms (as needed). # college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) . As a Made Market Attendant, you would be responsible for serving all products with friendly, individualized attention towards each customer, educating customers about our premium coffees and teas, and fulfil any other duties the Store Manager, Assistant Manager or Shift Supervisor assigns. Specifically, you would be responsible for performing the following tasks to the highest standards. Sells and serves products to customers in a courteous and friendly manner. Actively greets every guest upon entering the store. Anticipates customer needs to ensure guest satisfaction. Practices proper food and drink handling procedures. Adheres to cashing handling procedures. Works at a fast pace keeping the established drink guidelines. Safely handles all hot and cold drinks during drink preparation. Verbally receives and calls back customer orders in a friendly manner. Reports all customer complaints to manager on duty. Responds pro-actively to prevent customer service situations. Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner. Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders. Answers customer questions regarding coffee blends, preparation, etc., Sells and serves baked goods and miscellaneous food and beverage items to customers. Maintains efficient, friendly service standards. Ability to effectively deal and resolve conflict situations. Delivers quality products to the guest in a friendly and professional manner and in accordance with hotel standards. Made Market Operations. Maintains acceptable amounts of coffee product and supplies for the bar. Performs and oversees opening and closing duties. Ensures that all the products and supplies on the shelves are fully stocked. Ensures buss runs are done according to company standards. Reports potential safety hazards to the Manager(s). Reports all employee accidents to the Manager(s) and contacts security to report accident. Reports all Lost & Found items to Security. Informs the Manager(s) of any operational inconsistencies. Restocks and organizes shelves and displays when necessary. Routinely cleans the bar area, tables, floor, windows and grinders, take out trash, etc. Routinely washes dishes and other cooking utensils. Restocks all clean small wares. Routinely mops the floor and/or ensures that floor is cleaned regularly. Set up order bags including all items needed (beverages, soup, condiments, pre-packed items, etc.), Retrieving food from the kitchen once ready. Check orders for accuracy before delivery. Delivering orders to rooms or to guests that pick up. Attending to the tables adjacent the Made Market / Hothouse & Lobby areas where guest may consume by bussing tables, etc. Delivering amenities (when needed). Quality. Dependability. Customer Focus. Adaptability .