Casual Guest Service Agent

Positive attitude and good communication skills. As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards. Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments. Responsible for taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy. Comply with hotel security, fire regulations and all health and safety legislation. Follow company brand standards. Previous experience in a customer-focused industry. Commitment to delivering a high level of customer service. Calm, efficient, and organized with great attention to detail. Ability to multi-task while maintaining a positive attitude when working with a Guest. Professional manner with an emphasis on hospitality and guest service. Ability to work on your own and as part of a team. Competent level of IT proficiency.