Front Desk Supervisor

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do! 

T.E.A.M = Together Everyone Achieves More

About the Role: As Front Desk Supervisor you will play a crucial role in mentoring our innovative TEAM deliver upscale customer service and ensuring unforgettable guest experiences.   

* This position is primarily evening, but a candidate with flexibility for other shifts/days is preferred 

Advancement Opportunities and Professional Career Path:

• Front Office Manager • Assistant General Manager • General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• Health/Dental/Vision/Life/Voluntary Insurance 


• Management Development Program 


• TEAM and Travel Discounts 


• Vacation/Well/Holiday Pay 


• Career Advancement Opportunity 


• Referral Bonus Program 

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available. 

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:

• Supervise daily front desk operations, ensuring consistent adherence to Hyatt brand standards 


• Support team members through coaching, mentoring, and hands-on training


• Handle guest concerns with professionalism, empathy, and prompt resolution


• Manage billing, accounts, and financial reporting accurately and efficiently


• Utilize Opera Cloud (or similar property management systems) to oversee reservations, check-ins/outs, and account reconciliations


• Serve as a point of escalation for complex operational issue and decision-making in the absence of management 


• Foster a positive, collaborative, and professional team environment 


• Identify opportunities for operational improvement and implement solutions independently 

Requirements:

• Minimum 2 years of experience in front desk operations or guest service role 


• Strong billing and accounting skills; comfort with reporting and reconciliation 


• Professional demeanor and commitment to delivering exceptional guest experiences


• Excellent leadership, communication, and coaching abilities 


• Ability to prioritize, make decisions independently, and problem-solve using available resources 

Preferred:

• Prior experience with Hyatt properties or other luxury/boutique hotels 


• Proficiency with Opera Cloud PMS


• Experience training and developing front desk teams 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.