The Pool Server provides courteous and efficient food and beverage service to guests at the pool, ensuring a safe, enjoyable, and memorable experience. This role directly impacts guest satisfaction, revenue from food and beverage sales, and the overall reputation of the hotel.
HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE
- Maintain complete knowledge of beverage lists, menu items, preparation methods, portion sizes, presentation, and promotions.
- Serve alcoholic and non-alcoholic beverages responsibly in compliance with state liquor regulations, including verifying guest age and preventing service to intoxicated individuals.
- Take food and beverage orders, input them accurately into the POS system, and ensure orders are verified by the kitchen.
- Serve all food courses and drinks in accordance with departmental standards, including garnishes and presentation.
- Assist in providing pool amenities, maintain knowledge of pool capacity, hours of operation, seating/station numbers, and dress code.
- Handle guest complaints professionally using instant pacification procedures to ensure satisfaction.
- Remove soiled items, clean, and reset tables/pool areas promptly.
- Process guest payments and adhere to cash handling and credit policies.
- Complete all closing reports, collect tips, and report to the supervisor.
- Be familiar with hotel services, features, and local attractions to accurately respond to guest inquiries.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
- Strong interpersonal and communication skills to engage with guests professionally.
- Knowledge of food and beverage service standards, including responsible alcohol service.
- Attention to detail and ability to multitask in a fast-paced environment.
- Reliability, punctuality, and a positive, guest-focused attitude.
- Ability to work collaboratively with other team members to ensure smooth operations.
PROFESSIONAL EXPERIENCE
- Minimum of one year of experience as a server.
- Experience in food and beverage service in a club, restaurant, or hotel setting preferred.
ACADEMIC BACKGROUND
- High School Diploma or equivalent; some college preferred.
- Must meet the minimum state age for serving alcohol.
- Food Handling Certificate and TIPS Training Certificate required.
BENEFITS
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee hotel discounts
- Paid vacation & sick time
- Free Parking
Pay Rate: $4.50/hour + Tips
