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Guest Relations Officer 宾客关系主任

财务回报按要求准备，核对报表及统计报表。协助部门经理控制部门成本。合理安排贵宾赠品。全面掌握酒店的房型，布置，赠品，价格，餐厅（包括运营时间，菜单，价格）设施和提供的服务。全面关注酒店管理公司的市场促销计划。严格按照绿色酒店标准完成工作，节约能源，减少能耗。员工团队协助经理负责部门考勤排班等工作的日常安排。协助部门经理进行部门月度培训以及新员工入职培训计划的实施。每月开会时提前和部门经理沟通会议主要内容，做好会上准备工作检查员工每天保持友好，整洁，愉快的形象...

InterContinental Hotels Group PLC

China, BeijingShi

Guest Services Manager 宾客服务经理

Perform all duties as Senior Lobby host, including additional duties as follows:: 完成所有Senior Lobby host的工作职责，及以下工作职责 Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行...

InterContinental Hotels Group PLC

China, ChangshaShi

Chef de Partie - ADD Kitchen 厨师主管

经理不在时，组织班前会确保了解酒店的活动和运作要求准备、烹调、供应、储存早餐、午餐及晚餐自助所需要的食品指导厨房的助手、包括厨师领班、厨师、管事建立和保持有效的员工工作关系提前准备食物、酒水和其他服务所需的用具根据部门的标准和程序参加工作培训，并记录每一个员工的发展情况根据酒店和部门的政策制度培训和训练员工，并提供有建设性的反馈信息以提高工作成绩熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为...

InterContinental Hotels Group PLC

China, BeijingShi

客务主任 GRO

Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure 客人在入住期间，以个人化的重视和温馨的服务来最大化客人的满意度 Ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s rec...

InterContinental Hotels Group PLC

China, BeijingShi

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and...

InterContinental Hotels Group PLC

China, ShanghaiShi

宾客服务接待员

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A littl...

InterContinental Hotels Group PLC

China, ShanghaiShi

英迪格大使

Be well groomed at all times. Always greets guests with the most hospitable attitude upon arrival at the hotel, and be willing to offer assistance. 时刻保持外表整洁及着装得体。在宾客到达时，以最热情的态度迎接宾客，并主动为宾客提供帮助。 Maintains the main entrance clean, tidy and free of obstacles and ensues that the traffic through...

InterContinental Hotels Group PLC

China, BeijingShi

F&B Service Supervisor 餐饮服务主管

岗位职责 1、指导和监督餐厅的日常工作，保证经营业务的正常进行。 2、负责制打服务质量标准与服务程序。巡视检查各项工作的具体实施，纠正不符合规范的行为，改进服务方法与态度。 3、组织安排员工的工作，监督制定排班表，招聘新员工，制订培训计划。 4、评估员工的工作表现，保证执行各项规章制度，解决有关问题。 5、发展良好的客际关系，为客人进行特殊服务，处理客人投诉。 6、负责营业额、经费及劳动成本的预算工作。 7、撰写菜肴推销方案，利用纯熟的推销技巧做好促销工作。 8、协调餐厅与厨房之间的关系，及时反馈信息，建立以客...

InterContinental Hotels Group PLC

China, BeijingShi

餐厅服务员

Customer Service 宾客服务 Ensures the delivery of brand promise and provides exceptional guest service at all times. 确保遵循品牌承诺并始终提供优异的对客服务。 Provides excellent service to internal customers in other departments as appropriate. 在适当的时候为其他部门的内部客人提供优质服务。 Handles all guest and internal cust...

InterContinental Hotels Group PLC

China, BeijingShi

Foreign Management Trainee - Front Office

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands?  We’re searching for a Foreign Management Trainee - Front Office capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.   ...

InterContinental Hotels Group PLC

China, ChengduShi